The Buyer has the right to refuse the ordered items at any time before receiving them, and after receiving the Items — within 7 (seven) calendar days, not counting the day of purchase (clause 4, Article 26.1 of the Law of the Russian Federation of 07.02.1992 No. 2300-I “On the Protection of Consumer Rights”).
When returning items, please keep your tracking number, as the carrier can experience issues including losing the items in transit or delivering to an incorrect address. All items must be in their original form and packaging with sizing tags or hygienic liners attached. Items must be unworn, with no stains, damage, or strong odours (including perfume).
If an item is found to be stained, damaged, or otherwise not in its original condition, the return will be rejected and sent back to the customer at their expense. If the customer refuses to pay the return shipping expense, the items will be discarded.
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damaged items / items of inadequate quality are goods that have a defect — that is, do not meet the mandatory requirements imposed on them or the terms of the contract. To return items of inadequate quality, the Buyer may use the provisions of Articles 18 and 26.1 of the Federal Law of the Russian Federation “On Protection of Consumer Rights”.
Claims for a refund of money paid for items must be satisfied within 10 (ten) calendar days from the date of receipt of the returned items at the Seller’s given address, together with the return application completed by the Buyer (in accordance with Article 26.1 of the Federal Law “On Protection of Consumer Rights”).
All shipping costs are the responsibility of the buyer. By ordering from us, you agree to our Return and Exchange Terms and Conditions.
Items on sale/discount are ineligible for return. If a customer attempts to return sale items, they will be charged a final sale fee and the return will be rejected and sent back to the customer at their expense. If the customer refuses to pay the shipping expense, the items will be discarded.
To return or exchange an item, please email us at hello@skmactive.com or message us on WhatsApp with the subject “return/exchange.” Please include the reason for returning the item and your order number. Note that we only respond during business hours, from 10:00 AM to 10:00 PM.